First Bank and Trust http://www.fbtonline.com/To Our Customers
As the residents of the New Orleans metropolitan area recover from Hurricane Katrina, the management and staff of First Bank and Trust wish to express our most sincere concerns to our customers, neighbors and friends. Like many of you, our employees and facilities have been affected. We are working hard to provide you with banking services you need to restore some sense normalcy to your lives. Our branches in the New Orleans, Jefferson and St. Bernard area are obviously closed at this time. But our Baton Rouge Office is up and running.
First Bank and Trust has put its Disaster Recovery Plan into effect. This plan has been carefully thought out and developed over the years by experienced bankers, and it is now being implemented by talented, capable bankers with one goal in mind to get our clients the banking services they need. We are open and operating at our Baton Rouge Branch. Due to the temporary closures of our other branches due to the storm the traffic is heavy at our Baton Rouge Branch. But we have staffed it with a number of First Bank and Trust bankers from the Greater New Orleans area to help service the large numbers of clients we are seeing at this location, and the large number that are calling this location for information.
7809 Jefferson Hwy. Suite 6C
Baton Rouge , LA 70809
This location will serve as the banks Main Office until further notice.
The Banks Online Banking services are available. Clients can get their balance, move money between accounts, and perform all of the activities that are routinely available through our internet banking services. The same holds true for E Corp for our business clients.
To get information, updated daily, customers can call our toll fee number at 1-888-232-4921. Our Information Line will not only give you information about the progress we are making daily, but will also give you the opportunity to leave a message that will be handled by a First Bank and Trust banker promptly. You can even leave a number where youd like your Account Officers to contact you and we can arrange that as well.
ATM Services/Debit Cards
Your ATM cards and First Bank and Trust credit cards are fully functional. Your ATM cards can be used at virtually any ATM machine in the United States through various networks, including PLUS, Pulse, Star and VISA. First Bank and Trust will waive any out of network fees assessed on your ATM card, although some ATM owners may assess their own fees. If you do not have an ATM card or a Debit Card but would like to establish one, feel free to come by our Baton Rouge Branch and a banker will be willing to assist you.
The bank has made arrangements with the United States Post Office to have the banks mail rerouted to so that the bank can process lockbox services for its commercial customers, as well as handle any other transactions that are routinely handled through the mail.
Business As UsualCheck Ordering
The banks ability to process direct deposits to customer accounts from government agencies, banks and employers and automatic debits and credits have been processed as normal. Online bill payments were processed timely.
If you are a First Bank and Trust customer who orders checks from Deluxe Check Printers and you need to order new checks, you can do so by calling 1-800-335-8931. If you ordered from another check provider but want to order checks now through Deluxe, you can call the Baton Rouge Branch (225-925-3014) and a banker will assist you, or you can call the Information toll fee and leave a message and we will get back with you to facilitate that order. We are confident that we can have new checks to you the next business day if you order is in by 11 a.m.
CD Interest Checks
If you live outside of the New Orleans area and are scheduled to receive an interest check from a First bank and trust Certificate of Deposit, it will be mailed to you. If, however, you live in Orleans, Jefferson, St. Bernard or Plaquemine Parish your checks have been sent to the Baton Rouge Office. Please call the office to talk to a banker about delivery of your check.
To Our Employees
Employees are asked to check in with the banks Human Resources Department at 1-501-771-4928.